The market for renewable energy certificates in Australia is currently in freefall. Prices are dropping like a stone, making the cost of being green much cheaper for your retailer. Make sure it gets cheaper for you, too.
The Australian Energy Market Commission (AEMC) is officially starting its Accelerating Smart Meter Deployment (ASMD) reforms. If you don’t already have a smart meter, you will by the end of 2030.
As the cost of living crisis continue to bite, Energy Ombudsman services in NSW and QLD have both reported increasing complaints.
As the cost of living crisis continues to bite, Australian households are now more frequently resorting to their state-based Ombudsman to help sort out their energy billing issues.
A record number of people in NSW complained to the state’s ombudsman about their power bill this winter, forcing it to hire additional dispute resolution staff to manage the workload.
Mary Ward
The Energy & Water Ombudsman NSW (EWON) received 5456 complaints about electricity bills between July and September, up 70 per cent from the same period in 2022, as cost of living pressures hit households.
Jack McKay and Ellen-Maree ElliotComplaints made to Queensland's energy and water watchdog have climbed 16 per cent in the past financial year and are set to grow even further this year.
If you have a complaint or an issue with your retailer, relating to billing or any other matter, your first step is to seek a resolution directly with the retailer.
Every retailer has a complaints contact point, and Bill Hero partner Ajust can help streamline the process of lodging your complaint or issue with the right team at your retailer, with the minimum fuss.
Richard Foxworthy
If you're not satisfied that your retailer is handling the issue, or you are unhappy with their proposed resolution, you can always escalate to your state-based Ombudsman.
The market for renewable energy certificates in Australia is currently in freefall. Prices are dropping like a stone, making the cost of being green much cheaper for your retailer. Make sure it gets cheaper for you, too.
The Australian Energy Market Commission (AEMC) is officially starting its Accelerating Smart Meter Deployment (ASMD) reforms. If you don’t already have a smart meter, you will by the end of 2030.
There is a market-wide price reset that takes effect from 1 July every year. Your switching decisions through this transition depend on a few key factors. Here's a detailed breakdown to help guide your decision.
New Default Offer pricing has been announced for FY 2026. Here's everything you need to know.
Savings as a Service is the blog site and newsletter from Bill Hero. Subscribe now and get your energy savings tips and information delivered fresh to your inbox every month.
